Privacy Policy (GDPR)
Privacy Policy — Coucoucava
Last updated: January 2026
Your privacy is important to us. This policy explains how Yellow Nose GmbH (operating as Coucoucava) collects, uses, and protects your personal data in accordance with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
1. Data We Collect
- Name and delivery address
- Email address and phone number
- Payment information (processed securely via our payment providers)
- IP address and browser data (via cookies)
- Order history and communication records
2. How We Use Your Data
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Responding to customer service enquiries
- Legal compliance and fraud prevention
We do not sell your personal data to third parties.
3. Third-Party Processors
- DPD — for shipping and delivery
- Shopify — our e-commerce platform
- Payment providers (e.g. PayPal, Stripe) — for secure payment processing
4. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences via the cookie banner on our website.
5. Your Rights
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict how we process your data
- Request data portability
- Lodge a complaint with the relevant supervisory authority
To exercise any of these rights, contact us at support@coucoucava.com.
6. Data Retention
We retain your data only as long as necessary to fulfil our legal and contractual obligations, typically up to 10 years for tax and accounting purposes under German law.
7. Contact
Yellow Nose GmbH, Lindower Straße 18, Hof 2, Aufgang 4, C/O Yellow Nose Studio, Berlin
Email: support@coucoucava.com |
Phone: +49 163 618 2713